Customer Value Management Executive Forum 2026
Beyond Personalisation
The Rise of Autonomous Customer Engagement
3–4 December 2026
The Westin Grande Sukhumvit, Bangkok
Speakers
Hear from telecom leaders on the evolution of CVM and the shift towards autonomous customer engagement.
Hari Venkataramani
Partner
Harald van Wijlen
Associate Partner
Pierre Canton-Bacara
Chief Executive Officer
Jorge A. Soto Ossio C.
Chief Commercial Officer
Altug Aldanmaz
General Manager - CLM & Data Analytics
Names of other speakers will be announced soon
Highlights from CVMEF 2025
CVMEF 2025 brought telecom leaders together to explore the role of data and AI in advancing CVM. Revisit the insights, discussions and connections that shaped the forum.
50+
Attendees
10+
Speakers
28+
Telecom Operators
25+
Countries
Overview
Customer Value Management (CVM) is entering a new phase in telecom, moving beyond personalised offers towards autonomous customer engagement. This shift brings together customer insights, AI and real-time decision-making to anticipate customer needs, select relevant actions and adapt engagement across the customer lifecycle, with less manual intervention.
Under the theme “Beyond Personalisation: The Rise of Autonomous Customer Engagement”, the 2026 forum will bring together telecom leaders to explore what this evolution means for CVM. Discussions will focus on the transition from manually managed campaigns towards increasingly autonomous engagement, and how operators can use these capabilities to strengthen retention, deepen customer relationships and drive revenue growth.
What to expect at the Event
Explore the real-world impact of AI-driven CVM, gain practical insights, and take away actionable strategies at the Customer Value Management Executive Forum 2026
Speaker Sessions
Hear thought leaders on AI-driven hyper-personalisation strategies for CVM.
Expert Insights
Curated market trends, practices and benchmarks from renowned analysts.
Panel Discussion
Experts debating retention, monetisation, and balancing automation with touch.
Q&A with Practitioners
Interactive Q&A sessions addressing practical CVM challenges.
Case Studies
Presented real-world telco CVM success stories.
Networking Opportunities
Foster peer, practitioner, and industry leader connections.
Who Should Attend
A Forum for Telco CVM Leaders, Practitioners and Trailblazers.
CMO
Business Growth & Strategic vision
CCO
Customer Loyalty & Experience Excellence
Head of CVM
Value Creation & Impact Measurement
VP / Director
Customer Experience & Engagement Strategy
Head of Analytics
Data Insights & Informed Decisions
IT Professionals
Technology Enablement & Scalability
Data Science
Innovation & Predictive Intelligence
MarTech Teams
Marketing Efficiency & Effectiveness
We would love to meet you at CVMEF 2026
Let’s connect and explore new opportunities for customer engagement together.
CVMEF 2025 highlights
We hosted a 2-day Executive Forum for senior telecom leaders, bringing together CMOs, CCOs, and CVM Heads from global operators. The event featured insightful discussions, idea exchange, and networking, shaping the future of telecom CVM.
