On Demand Webinar: Hyper-Personalisation 2.0- Redefining Telcos’ Customer Engagement Strategy

Description:

Speakers:

Krishna Baidya, Head of CX Research, Frost & Sullivan

Pramod K P, Chief Architect, Pelatro

Sudeesh Yezhuvath, COO & Co-Founder, Pelatro

Here is a sneak peek into what the experts discussed during the webinar.

• Challenges and opportunities for telcos in hyper-personalization.
• How the personalization approach has evolved over time with adoption of AI/ML.
• Demystifying the role of context in hyper-personalization with real-life use cases.
• How telcos can achieve hyper-personalization at scale.
• How hyper-personalization need to approach 5G, IoT, Metaverse, and other digital services.