Decoding telcos experience and perception of working with Pelatro.
Pelatro, a leader in the contextual customer engagement space, recently conducted a customer trust survey to understand the experience and perception of top telecom leaders regarding their collaboration with Pelatro. The result of this survey highlights the significant benefits Pelatro customers have witnessed across different areas after onboarding Pelatro.
The survey, which included responses from a diverse group of telecom executives, revealed high satisfaction with Pelatro’s offerings. Marketing leaders particularly praised the enhanced customer engagement and improved campaign effectiveness they experienced. By leveraging Pelatro’s advanced analytics capabilities, telecom operators noted a substantial increase in customer loyalty and retention. Tailored marketing efforts, enabled by Pelatro’s patent technology, have allowed telecom service providers to deliver more relevant and personalised communications to their customers in real-time, resulting in a stronger trust bond.
Furthermore, the survey indicated that telecom companies have seen measurable business improvements since partnering with Pelatro. These improvements include increased operational efficiency, higher revenue growth, and enhanced customer satisfaction scores. Integrating Pelatro’s solutions has optimised marketing strategies and provided valuable insights into customer behaviour, enabling more informed decision-making.
102 senior executives from 32 telecom operators across APAC, the Middle East and Africa participated in the Customer Trust Survey.
