The telecom operator wanted to create a 360-degree customer profile...
Read MoreWhy Choose mViva Unified Communication Manager (UCM)?
mViva Unified Communication Manager (UCM) fixes the inconsistencies and issues arising from many solutions communicating with the subscribers simultaneously. The solution is intended to facilitate central management of contact policies and messaging priorities while sending, storing, and forwarding messages to customers.
mViva Unified Communication Manager (UCM) fixes the inconsistencies and issues arising from many solutions communicating with the subscribers simultaneously. The solution is intended to facilitate central management of contact policies and messaging priorities while sending, storing, and forwarding messages to customers.
Supports both internal and external sources of communication
Constructs communication from pre-defined message patterns and dynamic parameters
Seamless delivery of communication via configured channels
Easy definition of profile attributes and Contact Policy rules
Seamless integration with multiple solutions and third-party resources, including upstream or downstream channels
Full support for Unicode and Multilingual communication
The telecom operator wanted to create a 360-degree customer profile...
Read More
The client needed a new-age solution to rejuvenate its Loyalty...
Read More
There was an imminent need for the client to replace...
Read MoreGlobal Contact Policy Manager for seamless coordination.
Emergency, informative, marketing,
etc.
Unified store/ forward function for error-free communication.
Whitelisting/ blacklisting and DND as per privacy settings defined by the operator and/ or subscriber.
Messages are sent directly to the core network, freeing resources and easing congestion.
Auto-feeds communication info into Report Manager for slice and dice of data
The mViva UCM solution integrates with multiple traditional and digital
channels to orchestrate and manage messaging to the customer base.
Want to check mViva Unified Communication Management
in action?
Decoding telcos experience and perception of working with Pelatro....
Read More
Why Telecom Marketing Leaders Must Attend the Telecom...
Read More
The impact that telecommunication companies have on our everyday...
Read More
Customer journey orchestration has been a hot topic for...
Read More
Explore the powerful features of the tool and how it helps you in achieving your business goals
