How to fix Business Transformation Dampeners in large Telecom/BFSI enterprises
Enterprises, small or large, are always in a phase of change. Peek into the program management office of any large (annual revenues in excess of a billion dollars) telco or bank, and you will easily find at least a dozen transformation projects tagged under Digital / Customer Centricity / Crypto Assets / Data Consolidation / […]
Context-driven Personalisation – the next phase of customer engagement for telcos
The impact that telecommunication companies have on our everyday lives cannot be understated. For example, in a country like India, the world’s second-largest telecommunications market, the industry is said to have enabled 35% of the country’s GDP during the pandemic. From the consumption of content to gaming and browsing, telcos have made a massive contribution […]
