Join us for an exclusive and insightful 2-day Executive Forum ‘for senior telecom executives’ that will deliver an unparalleled experience at the forefront of telecom CVM innovation. We are thrilled to host the most distinguished gathering of Senior Leaders, Chief Marketing Officers, Chief Commercial Officers, and Customer Value Management Heads from telecom operators across diverse geographies. Engage in thought-provoking discussions, exchange ideas, and build relationships that could reshape the future of telecom CVM.
Highlights of the event
Keynote presentation
Access exclusive insights into the latest innovations, technologies, and best practices shaping the future of telecom customer value management.
Our lineup of speakers includes visionary senior leaders who have spearheaded innovation and success in the telecommunications sector. Gain profound insights into the latest trends, challenges, and transformative strategies shaping the telco CVM.
Innovation Showcase
Explore cutting-edge technologies and solutions shaping the future of customer value management and loyalty in the telecom industry. Discover innovative strategies, approaches and solutions that can catapult your CVM to new heights of success
Panel Discussions
Engage in dynamic discussions on emerging trends, challenges, and best practices in customer value management. Our expert panels will provide actionable insights for navigating the rapidly changing telecom CVM landscape
Exclusive Q&A Sessions
Engage directly with the speakers during our interactive Q&A sessions. Pose your burning questions, seek advice, and gain valuable insights to address the unique challenges to uplift your CVM game
Event Theme
CVM has a role to play in every single aspect of telco-customer relationship and is at the core of telco revenue generation. With the changes in market dynamics, we have seen telcos adopting new approaches for value maximization through CVM. This forum will address how value management can act as a multiplier for telco marketers to enhance value delivery for customers and subsequently higher value generation for the telcom.
Speakers
Avneesh Khosla
Chief Marketing Officer
Vodafone Idea Ltd, India
In his current capacity as Chief Marketing Officer, Avneesh is responsible for delivering the Revenue and Share objectives for Vodafone Idea. Avneesh has led various transformation programs in India and the AMAP region and is part of the Global Leadership Talent pool in Vodafone – Inspire. With over 20 years of work experience Avneesh has worked across different categories and industries namely Advertising, Retail and Telecommunications. He joined Hutch in 2003 and has worked across various roles and capacities in the Consumer Marketing domain across diverse geographies and markets.An avid fitness and culinary enthusiast, Avneesh loves to travel in his pursuit of the passions of the palate.
Ipshita Bhattacharya
Managing Director and Partner
BCG, Singapore
Ipshita Bhattacharya has over ten years of experience within Boston Consulting Group's Technology, Media & Telecommunications practice. She focuses on Singapore and Southeast Asia but has led engagements in Europe as well. Ipshita has primarily worked with clients on analytics, digital, and telecommunications topics. Ipshita leads BCG's pricing work in Asia Pacific and is a member of the global telecommunications leadership team.
Salvatore Traina
Group Chief Technology Officer
Beyond One, UAE
Salvatore’s innate curiosity has fuelled his deep technical knowledge and long-term career success in telecommunications and ITC for the last 25 years. A Master’s graduate in computer science from Pisa - Italy, his experience extends across infrastructure, software/mobile network architectures and protocols, development of products and platforms, and digital transformation projects for the telecoms industry in many countries in the world. With his keen understanding of consumer behaviour and digital engagement, coupled with astute business acumen and international management experience in both developed and emerging markets, Salvatore plays a lead role in driving the development of Beyond ONE’s technology innovations and services.
David Uhlenbrock
Principal
Kearney, Thailand
David is a principal at Kearney where he lead complex and high impact transformation projects. Previously, David held a senior leadership role at dtac, one of the largest mobile operators in Thailand and was responsible for strategy, transformation and business development. He has a master’s degree in business management from Katholische Universität Eichstätt-Ingolstadt.
Shihab Ahmad
Chief Commercial Officer
Robi Axiata, Bangladesh
Shihab has around 2 decades of experience in corporate strategy, marketing, sales and customer care, devices, digital services and mobile financial services. He has led many initiatives to transform Robi Axiata into a customer centric organization. He was appointed as Robi’s Chief Digital Services Officer in August 2017 before taking over the role as Chief Commercial Officer in 2020. Prior to joining Robi, Shihab was the Chief Strategy Officer of Banglalink Digital Communications Limited. He also served the same organisation as Chief Commercial Officer for some time.
Amit Gupta
Vice President
AI, Advanced Analytics and CVM
etisalat and- Asia, Middle East, and Africa
With over 18 years of Consulting and Industry experience in the field of Artificial Intelligence, Customer Value Management, Product Management, Business Development and Strategy, Amit brings with him extensive knowledge and deep understanding of working in the domain of mobile technology and telecom.
He is currently Vice President, AI, Advanced Analytics and CVM at e&, UAE. He leads the Group CVM, Loyalty and AI & Analytics function and also heads the International Center of Excellence (CoE) for Artificial Intelligence (AI). With his skills for strategic and operational excellence, he has been able to successfully lead and transform key businesses into high performance units. In recognition of his well demonstrated leadership skills, entrepreneurial spirit and passion for pursuing excellence, he was awarded the Chairman’s Award (Aditya Birla Group) for outstanding business performance. At e& (etisalat) he was awarded the North Star and Outstanding Project Contribution Awards for his outstanding work and contribution towards AI and advanced analytics. He has also been conferred upon the 40 under 40 data scientist Award (2022) and the Top 100 most influential AI and Analytics Leaders (2022) by the prestigious Analytics India Magazine (AIM). He is a regular guest speaker across leading International B-schools, Faculty Development Programs, and International Conferences/Seminars.
Satyadev Sarvaiya
Head of Customer Engagement
PT Smartfren Telecom Tbk
Satyadev is a dynamic leader with a distinguished career in strategic leadership, product management, customer retention, and customer-centric growth strategies. With nearly two and a half decades of experience in large Telcos across APAC, including a decade at Smartfren Telecom in Indonesia, he spearheads transformative initiatives to maximize customer value and forge enduring customer relationships. Satya's expertise lies in strategic foresight, operational excellence, and customer-centricity, ensuring sustainable growth in competitive markets. With a proven track record of driving innovation and delivering tangible results, he brings a unique blend of strategic insight and operational acumen to every endeavor. Satya is recognized as a Martech Visionary Leader for shaping the future of marketing technologies and honored by KOTRA for fostering economic ties between Indonesia and Korea.
Guclu Castaban
CVM Marketing Director at Beyond ONE
Dubai, United Arab Emirates
Guclu plays a leading role in driving the Customer Value Management strategies within the verticals where Beyond ONE operates. He brings a wealth of experience from his tenure in telecommunications, digital, and banking sectors, having worked at organisations such as Vodafone, Veon, HSBC, and Virgin Mobile. Throughout his career, he consistently delivered business results by leveraging contextual marketing, fostering digital adoption, and harnessing the power of data science. His professional footprint extends across diverse markets encompassing Europe, Asia, and the Middle East.
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Avneesh Khosla
Chief Marketing Officer
Vodafone Idea Ltd, India
Ipshita Bhattacharya
Managing Director and Partner
BCG, Singapore
Salvatore Traina
Group Chief Technology Officer
Beyond One, UAE
David Uhlenbrock
Principal
Kearney, Thailand
Shihab Ahmad
Chief Commercial Officer
Robi Axiata, Bangladesh
Amit Gupta
Vice President
AI, Advanced Analytics and CVM
etisalat and- Asia, Middle East, and Africa
Satyadev Sarvaiya
Head of Customer Engagement
PT Smartfren Telecom Tbk
Guclu Castaban
CVM Marketing Director at Beyond ONE
Dubai, United Arab Emirates
Agenda
21st March
22nd March
DAY 1
8:45-9:10
Registrations
9:15-9:25
Start of Day 1 & Introduction
9:30-9:45
Welcome Note
Subash Menon, CEO & Co-founder, Pelatro
9:50-10:35
Navigating CVM in a dynamic and competitive telecom landscape- lessons from Vodafone Idea
Avneesh Khosla, CMO, Vodafone Idea Limited, India
10:40-11:00
COFFEE BREAK & NETWORKING
11:05-12:05
Decoding CVM disruption in telecom and exploring how new areas such as GenAI are changing telco CVM
Ipshita Bhattarhcrya, Managing Director & Partner, BCG
12:10-12:55
Delivering CVM as a differentiator by unlocking better IT and Marketing collaboration
Salvatore Traina, Group CTO, Beyond One
13:00-14:00
LUNCH & NETWORKING
14:05-14:35
What telcos expect from a CVM solution: Customer Trust Survey
Utpal Ranjan
Director Sales
14:40-15:40
Panel Discussion: Navigating the CVM disruptions- Opportunities, uncertainties and changing business dynamics for telcos.
Panellist: CVM practitioners from major telcos
15:45-16:10
COFFEE BREAK & NETWORKING SESSION
19:00-22:00
DINNER & ENTERTAINMENT
DAY 2
08:45-08:55
Start of Day 2, Recap of Day 1
9:00-9:45
Robi’s transformation journey through CVM evolution
Shihab Ahmad, CCO, Robi Axiata, Bangladesh
9:50-10:35
Think, Build, Scale – Driving Value Through Holistic Analytics & CVM Transformation
David Uhlenbrock, Principal, AT Kearney, Thailand
10:40-10:55
COFFEE BREAK & NETWORKING
11:00-11:45
CVM and the dynamic duo of AI-ML: Exploring the myths, reality, benefits, and risk for telecom operators.
Amit Gupta, Vice President- AI, Advanced Analytics and CVM, etisalat and- Asia, Middle East, and Africa
11:50-12:20
Roadmap for a transformative CVM and the shift in telco-vendor relationship with focus on value generation and outcomes.
Sudeesh Yezhuvath
COO and Co-Founder
12:20-12:55
Closing Note.
Subash Menon, CEO & Co-Founder
13:00-14:00
LUNCH & NETWORKING
Why to attend this event
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar. The Big Oxmox advised her
Where it is going to happen
The Westin Grande Sukhumvit Bangkok
Address
259 Soi Sukhumvit 19, Khwaeng Khlong Toei Nuea, Watthana, Krung Thep Maha Nakhon 10110, Thailand.
Don’t miss this unique opportunity to be part of a forum that will be at the forefront of driving positive change in the telecom CVM space. Seize your chance to connect, learn, and shape the future of telecom CVM.
Join us as we chart the course for the future of telecom CVM & marketing excellence!
We are no longer accepting registration for the event. We hope to see you next time.